Refund Policy
Returns
We want you to be completely satisfied with your online purchase, so we offer returns within 14 days of delivery.
RETURN POLICY
We want you to be completely satisfied with your online purchase.
If you change your mind for any reason, you can return it to us within 14 days of receiving it. We offer refunds, exchanges, and store credits subject to the following conditions:
RETURN POLICY
Items must be returned in their original condition, unworn, unaltered, unwashed, and with the tags attached. If the merchandise is returned despite these conditions, your return will be sent back to you at an additional cost.
REFUNDS
Full-priced items are eligible for a full refund.
FULL-PRICE
Full-priced items are eligible for a refund, exchange, or store credit.
SALE ITEMS
Sale items or items purchased during a flash sale/promotional event are only eligible for in-store credit or exchange.
FINAL SALE
Items marked "final sale - no returns or exchanges" cannot be returned. If merchandise is returned despite this policy, the items will be reshipped to you at an additional cost.
PROMOTIONAL CODE
Orders placed with a promotional code that discounts the order (excluding our 10% welcome offer) are eligible for a credit or exchange only.
SWIM
All swimsuits must be tried on while wearing underwear; the protective band must remain in place and will not be accepted if removed or altered.
GIFT CARDS
Gift cards are non-returnable.
RETURN SHIPPING
We recommend trying on all items as soon as you receive them to ensure you can return them within the return period.
The number of days to cancel an order is 3 days.
The processing time for an order is 7-15 days from the time it is placed.
If the consumer cancels the order before the delivery date and within the cancellation deadline specified on the website, the order may be canceled.
Items must be new and unused.
The original packaging, labels, accessories, etc. must be intact.
For some products (e.g., customized products, promotional products, etc.), returns are not possible unless there are quality issues.
If the return is caused by the consumer, the shipping costs will be borne by the consumer. The specific rate will depend on the shipping company chosen.
If, for reasons determined by us, the goods received are damaged or incorrect, the consumer is not required to pay the shipping costs for this reason.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you chose.
If due to our reasons, the goods received are damaged or incorrect, and the consumer is not required to bear the shipping fee for this reason.
RETURN PROCESSING TIME
We try to process refunds daily, but please allow up to 3-5 business days for your return to be processed. You will receive an email notification when our team has received your return and again when it has been processed.
DEFECTIVE ITEMS
We sincerely apologize for any inconvenience caused by receiving a defective product. Please contact our customer support team at support@ Sjelsgave.com with your order number and images of the defect, and we will work with you to resolve the issue as quickly as possible.
NEED HELP?
- support@ Sjelsgave.com